“We operate in a very competitive and rapidly changing environment,” Chegg said in the filing. “If users happen to reuse or slightly modify passwords across multiple services, publicly exposed credentials could potentially be exploited,” she said.Ĭhegg learned that an “unauthorized party” gained access to a database hosting user information for the company’s main website and affiliated brands last April, according to a September 2018 financial disclosure filed with the Securities and Exchange Commission. Users should also create unique passwords for different sites as general practice and change any identical or similar passwords to their Chegg account to protect their information, Early said.
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She added that if a Chegg user has not heard from the company directly about the breach, they should visit the service’s website and change their password immediately. “Due to the nature and potential impact of cybersecurity incidents, collaboration and attention is elevated to the highest levels to provide the best and most expedient response to our customers,” Early said in an email.
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She said IT Support Center leaders have dedicated several team members to respond to the leak by assisting students and alumni with account inquiries like password resets and by providing “guidance” on how to secure one’s accounts following a password leak. Officials recommended in the email that users change their password used to access GW’s technology services and contact the IT division with any questions or concerns.Ĭhief Information Officer Loretta Early said officials learned of the breach the same day that they reached out to those impacted. 24 about the breach, according to an email sent to users.
Jackie Li, a security engineer in the IT division, notified affected users on Sept. While the incident did not involve a breach of any University systems, officials said Division of Information Technology employees are helping affected students to make sure their information is secure. Officials said Chegg – a company that offers students homework help and textbook rentals – admitted falling victim to a data breach in April 2018 that revealed the usernames and passwords of 5,000 members of the GW community and 40 million users globally. A popular educational technology company leaked thousands of GW community members’ usernames, passwords and addresses last year.
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